A new nurse manager at a small hospital is interested inachieving Magnet® status. Which action would best help thehospital to achieve this goal?a. Centralizing the decision-making processb. Promoting self-governance at the unit levelc. Deterring professional autonomy to promote teamworkd. Promoting evidence-based practice over innovative nursingpractice

A new nurse manager at a small hospital is interested inachieving Magnet® status. Which action would best help thehospital to achieve this goal?a. Centralizing the decision-making processb. Promoting self-governance at the unit levelc. Deterring professional autonomy to promote teamworkd. Promoting evidence-based practice over innovative nursingpractice

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 1ED: Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched...

See similar textbooks

Similar questions

Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Continue Westwind's zero-tolerance policy toward shoplifting. It's the right thing to do—and it Will pay Off in the end in higher profitability because the chain's reputation for being tough on crime Will reduce overall losses from theft.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. "Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra's proposed changes and show more leniency to first-time offenders. It is a more cost effective approach to the problem than the current policy, plus it stays close to your father's Original intent.
1. Logically answering Case Study Questions 2. Writing a Critical analysis of the Case in which you will identify the following: -The management-related problem of the case study -Symptoms\signs of the problem -Write how the problem of the case has been solved -Your suggested Solutions -Final Recommendation\critical opinion on the case ___________________________________________________ (Case study) Blurred Vision It's unrealistic to think that all products can be guaranteed 100 percent safe at all times in all places for all people. But as consumers we'd like to believe that manufacturers are doing whatever they can to ensure that products are as safe as possible... especially when it comes to prod- ucts used on or in our bodies that have the potential to do serious harm or damage. And more importantly, we'd like to believe that if manufacturers discovered some- thing potentially wrong with one of their products, that they would take immediate action to correct it. Executives at…
Create a short healthcare managerial issue case and explain how trainees will develop good decisions to solve it: 1.List all types of evidence they will need to collect, and explain why; 2. Name the epidemiological data, studies, and metrics the trainees will need to support the decision-making process, explain why. 3.Explain the decision-making process the trainees will need to apply to this case. 4. List your own decisions and solutions for the case.
04-U1D1 – What are the strengths and Weakness of the Administrative Managment Outline the major aspects of an organizational theory of your choice within the parameters set forth below Evaluate the strengths and weaknesses of the theory Use scholarly sources to build argument and to support your statements Administrative Management School Â· The Administrative Management School sought to develop â€œprinciples of administrationâ€ that would provide guidelines for effective organization in all types of organizations The principles tended to emphasize specialization and hierarchical control: Â· Division of Work Work must be divided among units on the basis of task requirements, geographic location, or interdependency in the work process Â· Coordination of Work Work units must be coordinated back together, through other principles: Ã˜ Span of Control A supervisor’s â€œspan of…
3-In customer - relationship management , the transformation of a negative situation into one in which a complainant is restored to the state existing prior to the occurrence of a problem is known as ? a . The quality standardization process . b . The complaint - resolution process . C. The customer pre - intervention process . d .The feedback retention process .
1. In business: A. Being unorganized and stressed is acceptable B. Redoing a project a second time is acceptable C. Time is money D. All of these E. None of these 2. Constant stress can result in: A. Personal and work problems B. Physical harm C. Mental harm D. All of these E. None of these 3. When opening mail: A. Sort the mail after every piece is opened B. Open mail throughout the day C. Open all mail at one time D. All of these
Activity 1. To learn more about what community or customers' needs are, product need assessment survey is important. The results of the survey then guide future action. Generally, the needs that are rated most important are the ones that get addressed. As would-be entrepreneur, make 10 items customer product survey questionnaire. Focus on the following guidelines: 1. Give a brief description about the product. 41
1. Regarding gift-giving at work: A. If you give a gift to one person, you must give a gift to everyone B. If you choose to give gifts, do it discreetly so as not to offend others C. You should never give gifts at work D. You must give gifts for boss's day and secretary's day 2. Empowerment results in increased: A. Accountability B. Profits C. Quality D. All of these 3. If you have a good boss: A. Routinely share personal and sensitive information with him or her B. Develop a personal friendship with him/her C. Never allow this person to become your mentor D. None of these
Directions a. identify the independent variable/s b. name the dependent variable; c. Give the two attributes of each the variables Note: The first number is answered for your preference. A study on the effect of the gender on the academic performance of students a. gender b. academic performance of students c. gender-male, female; academic performance of students- high performing, low performing 4. A study on whether the choice of foot wear differs between genders NOTE: Kung marami ang possible attributes, you can just put atleast 2 for each variable.
81 ll moodle.nct.edu.om/mod/q The correct answer is: Cooperation Question 8 Complete Mark 1.00 out of 1.00 P Flag question is the way one acts and conducts themselves towards others. a. Habit b. Norms • c. Behavior Od. Values The correct answer is: Behavior Question 9 Complete Mark 1.00 out of 1.00 P Flag question II
Scenario: Imagine you are a newly hired manager of a brand-new clinic in the hospital. Decide either for or against the use of analytics, and state your case as to why you either want to include analytics or wait until the clinic is more established.