a) Value ratio b) Value for money c) Customer satisfaction d) Satisfaction 45. Which one does not use operations management? a) Bank b) Hospital

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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44. In order for customers to perceive that a company offers them more value or more utility per
dollar, the company must work to improve what might be referred to as
a) Value ratio
b) Value for money
c) Customer satisfaction
d) Satisfaction
45. Which one does not use operations management?
a) Bank
b) Hospital
c) Restaurant
d) None of the above
46. Business organizations compete with each other in a variety of ways, such as all of the
following except
a) Price
b) Product or service features
c) Flexibility
d) All of the above
47. The definition of quality that involves the product functioning as expected without failure
is
a) Performance
b) Standardization
c) Conformance
d) Reliability
respect to competitive priorities, intermittent operations compete more on
compared to repetitive operations.
48.
Transcribed Image Text:44. In order for customers to perceive that a company offers them more value or more utility per dollar, the company must work to improve what might be referred to as a) Value ratio b) Value for money c) Customer satisfaction d) Satisfaction 45. Which one does not use operations management? a) Bank b) Hospital c) Restaurant d) None of the above 46. Business organizations compete with each other in a variety of ways, such as all of the following except a) Price b) Product or service features c) Flexibility d) All of the above 47. The definition of quality that involves the product functioning as expected without failure is a) Performance b) Standardization c) Conformance d) Reliability respect to competitive priorities, intermittent operations compete more on compared to repetitive operations. 48.
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