A. Boosting Employee’s Morale in times of Pandemic – business operations are still affected by the pandemic a year after and so is employee’s morale. Assuming that you are a retail store manager, discuss five creative ways that you can do to boost your employee’s morale. Use the space below for your answer.
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A. Boosting Employee’s Morale in times of Pandemic – business operations are still affected by the pandemic a year after and so is employee’s morale. Assuming that you are a retail store manager, discuss five creative ways that you can do to boost your employee’s morale. Use the space below for your answer.
B. discuss 5 innovative and creative customer service strategies that Jollibee fast food chain can extend to its patron. Use the space below for your answer.
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- KPMG claims that "every outstanding customer relationship has a universal set of qualities – they are the Six Pillars of experience excellence." These pillars are listed below:1.) Integrity: Acting with integrity and engendering trust.2.) Resolution: Turning a poor experience into a great one.3.) Expectations: Managing, meeting and exceeding customer expectations.4.) Empathy: Achieving an understanding of the customer’s circumstances to drive deep rapport.5.) Personalization: Using individualised attention to drive emotional connection.6.) Time and Effort: Minimising customer effort and creating frictionless processes.Comment on the following:+ In your opinion, do you feel the Six Pillars apply primarily to business-to-consumer marketing, business-to-business marketing, or both?+ Can you think of a brand or organization that performs exceptionally well with regard to the Six Pillars of customer experience? Of the six, which pillar is its strongest? In your opinion, does doing well…4. In today’s highly competitive marketplace, there is no guarantee in retaining loyal customers though customer relationship management program has been implemented. Identify the challenges and difficulties that Towngas may have encountered over the years. Support your answer with evidence cited from the case or from the websiAssume you work in the personnel department of a medium-size business. Through a survey, the management learned that employee pride and optimism has fallen to a low, and believes that a company event for the 150 employees would be pivotal in turning it around. The management also is concerned about responses in the survey pointing to lack of management sympathy, not recognizing successes, and little engagement with management. How might you address these issues in a company event? The head of your department has designated you to write a proposal for this event
- 1. Regarding gift-giving at work: A. If you give a gift to one person, you must give a gift to everyone B. If you choose to give gifts, do it discreetly so as not to offend others C. You should never give gifts at work D. You must give gifts for boss's day and secretary's day 2. Empowerment results in increased: A. Accountability B. Profits C. Quality D. All of these 3. If you have a good boss: A. Routinely share personal and sensitive information with him or her B. Develop a personal friendship with him/her C. Never allow this person to become your mentor D. None of these2. Which of the questions stated below are examples of leading questions? a. Do you have any problems with your landlord? b. What is the square root of 4? c. How much pain are you in? d. How often do you drink alcohol?In reviewing your organization’s key performance indicators, you recommend that one important measure should be the level of confidence and trust between employees and managers. Which of the following approaches to conceptualizing organizational performance would be most congruent with your recommendation? a. Internal processes approach b. Strategic planning approach c. Resource-based approach d. Goal-based approach
- Scenario: Imagine you are a newly hired manager of a brand-new clinic in the hospital. Decide either for or against the use of analytics, and state your case as to why you either want to include analytics or wait until the clinic is more established.1. Come up with an innovative idea2. Define one Customer Persona for this hypothesis (you can use the Customer Personatemplate)3. Describe what you think the Opportunity is i.e., what Job-to-be-done that is currently importantand not satisfied4. Describe what could be an appealing Value Proposition for this opportunity i.e., howyour Value Proposition helps in solving their Jobs-to-be-done addressing thepains/gains of the persona (you can use the Value Proposition canvas template)5. Explain what could be an MVP you could develop to test whether your valueproposition would be appealing to your target audience6. Elaborate on how you could test the demand for your MVPChoose an appropriate evaluation method for each of the following situations. In each case identify: the participants the evaluation technique that should be used representative tasks to be examined (a) You are at an early stage in the design of a spreadsheet package and you wish to test what type of icons will be easiest to learn. (b) You have a prototype for a theatre booking system to be used by potential theatre-goers to reduce queues at the box office. (c) You have designed and implemented a new game system and want to evaluate it before release. (d) You have developed a group decision support system for a virtual office. (e) You have been asked to develop a system to store and manage student exam results and would like to test two different designs prior to implementation or prototyping.
- Respond to this with 200 words. Discuss the two approaches objectively for the client to understand, talking cognizance of their benefits and drawbacks.Choices: a. employees recognizing customer needs b. product innovation and leadership c. complete customer solutions d. best total cost Questions: 1. Wet Corporation manufactures water toys. It plans to grow by producing high-quality water toys at a low cost that are delivered in a timely manner. There are a number of other manufacturers who produce similar water toys. Wet believes that continuously improving its manufacturing processes and having satisfied employees are critical to implementing its strategy. Wet’s value proposition is: 2. Party People, Inc. plans to grow by offering a sound system which is superior and unique from the competition. Party People, Inc. believes that putting additional resources into R&D and staying ahead of the competition with technological innovations is critical to implementing its strategy. Party People's value proposition is:Please read the case "Internal Consistency at "Customers First" on page 143-144. Do you think that job analysis and job evaluation will benefit " Customer First"? If you think so, how will the job analysis and job evaluation benefit the company? 2) what is your opinion on Joan's view on job analysis and job evaluation? What do you recommend " customers first do? Why?