Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.7 customers arrive each hour. One design consultant is available to ans customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hour λ = H = La = L = W₂ = W = Pw h Th (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) W (in minutes) = min, which is --Select--than the desired wait time, so the goal ---Select--- met. What action do you recommend? (Select all that apply.) Hire another consultant. Decrease the mean service rate. Increase the mean service rate. There is no need to change the current operating parameters. Increase the hours of operation. = (c) If the consultant can reduce the average time spent per customer to 7 minutes, what is the mean service rate? (Round your answers to four decimal places. Report time in hours.) μ = La W = h Will the service goal be met? (Round your answer to one decimal place.) W (in minutes) = [ min, which is --Select--- than the desired wait time, so the goal ---Select--- met.
Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.7 customers arrive each hour. One design consultant is available to ans customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hour λ = H = La = L = W₂ = W = Pw h Th (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) W (in minutes) = min, which is --Select--than the desired wait time, so the goal ---Select--- met. What action do you recommend? (Select all that apply.) Hire another consultant. Decrease the mean service rate. Increase the mean service rate. There is no need to change the current operating parameters. Increase the hours of operation. = (c) If the consultant can reduce the average time spent per customer to 7 minutes, what is the mean service rate? (Round your answers to four decimal places. Report time in hours.) μ = La W = h Will the service goal be met? (Round your answer to one decimal place.) W (in minutes) = [ min, which is --Select--- than the desired wait time, so the goal ---Select--- met.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
Related questions
Question
Answer the given question with a proper explanation and step-by-step solution.
Transcribed Image Text:Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.7 customers arrive each hour. One design consultant is available to answer
customer questions and make product recommendations. The consultant averages 10 minutes with each customer.
(a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.)
λ =
H =
La =
L =
W₁ =
Wa
W =
Pw=
(b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.)
W (in minutes) =
min, which is --Select--than the desired wait time, so the goal ---Select--- ✓ met.
What action do you recommend? (Select all that apply.)
Hire another consultant.
Th
Th
La
Decrease the mean service rate.
Increase the mean service rate.
There is no need to change the current operating parameters.
Increase the hours of operation.
(c) If the consultant can reduce the average time spent per customer to 7 minutes, what is the mean service rate? (Round your answers to four decimal places. Report time in hours.)
=
W₁ =
Wa
h
Will the service goal be met? (Round your answer to one decimal place.)
W (in minutes) =
min, which is --Select--than the desired wait time, so the goal ---Select--- met.
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution!
Trending now
This is a popular solution!
Step by step
Solved in 3 steps with 27 images
Recommended textbooks for you
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Marketing
Marketing
ISBN:
9780357033791
Author:
Pride, William M
Publisher:
South Western Educational Publishing
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Marketing
Marketing
ISBN:
9780357033791
Author:
Pride, William M
Publisher:
South Western Educational Publishing