Alicia is quite angry during the negotiations. Based on Malhotra and Bazerman’s research, what should Katherine avoid doing?   Multiple Choice   Increase the emotions in the conversation.   Help Alicia better understand her underlying interests.   Help Alicia refocus her negative energy.   Try and understand where Alicia’s anger is coming from.   Sidestep the power of Alicia’s emotions.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
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Alicia is quite angry during the negotiations. Based on Malhotra and Bazerman’s research, what should Katherine avoid doing?

 

Multiple Choice
  •  

    Increase the emotions in the conversation.

  •  

    Help Alicia better understand her underlying interests.

  •  

    Help Alicia refocus her negative energy.

  •  

    Try and understand where Alicia’s anger is coming from.

  •  

    Sidestep the power of Alicia’s emotions.

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