An airline trying to make customers happy, always had their plane dock at a gate close to the airport entrance and baggage claim, usually less than a minute walk. Their goal was also to have bags unloaded and to baggage claim in 8 to 10 minutes. However, the airline received many complaints about the time it took their bags to get to the baggage claim area. The airline researched the problem and found that their time to deliver baggage to the claim area was at or below the industry average so speeding the process was unlikely. Please post one or two ideas to help this airline solve their problem.

An airline trying to make customers happy, always had their plane dock at a gate close to the airport entrance and baggage claim, usually less than a minute walk. Their goal was also to have bags unloaded and to baggage claim in 8 to 10 minutes. However, the airline received many complaints about the time it took their bags to get to the baggage claim area. The airline researched the problem and found that their time to deliver baggage to the claim area was at or below the industry average so speeding the process was unlikely. Please post one or two ideas to help this airline solve their problem.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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