Each day, a FedEx competitor processes approximately 75,000 shipments. Suppose that they use thesame Service Quality Index as FedEx and identified the following number of errors during a 5-day wee(see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do notreflect any real company's actual performance.DescriptionComplaints reopenedDamaged packagesInternationalWeight Number of Errors31051016110112783212104125174811218Invoice adjustmentsLate pickup stopsLost packagesMissed proof of deliveryRight date lateTracesWrong day lateCompute the Service Quality Indicator by finding the weighted sum of errors as a percentage of totalshipments. Do not round intermediate calculations. Round your answer to three decimal places.Service Quality Indicator (SQI):%35

Here, let me state the given data table, I will determine the Service quality indicator % in the…

Answered: Compute the Service Quality Indicator…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company’s actual performance. Description Weight Number of Errors Complaints reopened 3 145 Damaged packages 10 17 International 1 109 Invoice adjustments 1 284 Late pickup stops 3 207 Lost packages 10 4 Missed proof of delivery 1 28 Right date late 1 752 Traces 3 115 Wrong day late 5 11 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %
day, a FedEx competitor processes approximately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a five-day week (see the “FedEx: Measuring Service Performance” box): These values are hypothetical and do not reflect any real company’s actual performance. Complaints reopened: 125 Damaged packages: 18 International: 102 Invoice adjustments: 282 Late pickup stops: 209 Lost packages: 2 Missed proof of delivery: 26 Right date late: 751 Traces: 115 Wrong day late: 15 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments.
A manager tracked equipment failures and found 1 failure on 12 days, 2 failure on 11 days, 3 failures on 9 days, and 4 failures on 7 days. What is the 2-decimal mean? What is the 2-decimal standard deviation?
Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Weight Number of Errors 3 135 16 10 1 102 1 286 3 200 10 4 1 29 1 753 3 114 Wrong day late 5 20 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): % Description Complaints reopened Damaged packages International Invoice adjustments Late pickup stops Lost packages Missed proof of delivery Right date late Traces
• A quality manger failed to detect a bad quality product so he sends it to the market thinking that the quality is good. Accordingly, the customer was not happy with the product as the quality was unacceptable. This is known as(a) "Consumer Risk" Select one: O True O False
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The following is the temperature control system of a heat exchanger. a)Identify the type of system. b) Calculate the steady state error when it is subjected to an input. r(t) = 2 c) Calculate the steady state error when subjected to an input. r(t) = 3t R(s) 15 C(s) 5³ - 5²² + 5s
When observations can be placed into oneof two categories. Examples include items(observations) that can be classified asa. Good or badb. Pass or failc. Operate or don’t operate
A hospital director believes that more than 55% of the test tubes contain errors and feels an audit is required. A sample of 290 reports found 174 errors. Is there sufficient evidence at the 0.10 level to substantiate the hospital director's claim? State the null and alternative hypotheses for the above scenario.
A bank has started a 6-sigma quality improvement program. The corporate banking department would like to use this approach to improve the corporate banking credit report preparation process. What would be the relevant performance measures related to this process? How would you decrease the variability of these performance measures?
The following table lists all costs of quality incurred by Kate's shop last year. Annual inspection costs 247000 Annual cost of scrap materials 456000 Annual rework cost 204679 Annual cost of quality training 626000 Annual warranty cost 1886000 Annual testing cost 664000 What was Kate's appraisal cost for quality last year?
Customer’s requirements should not be the basis for developing/generating concepts. ISO-9000 registration means that the company has a quality system that only provides for consistent dissemination of information. True or False?

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Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %