You bought a smartphone 2 months ago, but you are not happy with it.Write a letter of complaint, explaining when you purchased it, what the problem is and what response you would like. Look at the useful phrases below. Useful language box • I am not satisfied with ... ., because • The main problem is... • In addition to this problem, • Furthermore, Firstly / secondly /thirdly / finally / To sum .... .... .. up • I look forward to a quick response. • I thank you in advance for your quick reply. • I would like .. • A replacement / a full refund ..... ..... Dear sir/madam, (complaint) I am writing with regard to (the model of phone), which I purchased on (date) (name of shop/place). at

Principles of Management
OER 2019th Edition
ISBN:9780998625768
Author:OpenStax
Publisher:OpenStax
Chapter16: Managerial Communication
Section16.2: Types Of Communications In Organizations
Problem 2CTQ: How would you communicate to a colleague that is sending too many FYI e-mails, sending too may...
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You bought a smartphone 2 months ago,
but you are not happy with it.Write a
letter of complaint, explaining when you
purchased it, what the problem is and
what response you would like. Look at
the useful phrases below.
Useful language box
• I am not satisfied with ... ., because
• The main problem is...
• In addition to this problem,
• Furthermore,
Firstly / secondly /thirdly / finally / To sum
.... .... ..
up
• I look forward to a quick response.
• I thank you in advance for your quick reply.
• I would like ..
• A replacement / a full refund
..... .....
Transcribed Image Text:You bought a smartphone 2 months ago, but you are not happy with it.Write a letter of complaint, explaining when you purchased it, what the problem is and what response you would like. Look at the useful phrases below. Useful language box • I am not satisfied with ... ., because • The main problem is... • In addition to this problem, • Furthermore, Firstly / secondly /thirdly / finally / To sum .... .... .. up • I look forward to a quick response. • I thank you in advance for your quick reply. • I would like .. • A replacement / a full refund ..... .....
Dear sir/madam,
(complaint)
I am writing with regard to
(the model of phone), which
I purchased
on (date)
(name of shop/place).
at
Transcribed Image Text:Dear sir/madam, (complaint) I am writing with regard to (the model of phone), which I purchased on (date) (name of shop/place). at
Expert Solution
Step 1

While writing a complaint letter, one must include the followings points:

  • define the problem and the result they want
  • write important dates, for example when the goods or services have been purchased and when the problem befell
  • categorize what action what actions need to be taken to resolve the problem
  • wait for a resolution in a reasonable time
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