please provide explaination as to why the other options are incorrect. thank youuuu A sales associate is confronted by a customer whose newly purchased internet routerkeeps malfunctioning. They should:O not interrupt the customer's complaint and listen actively.tell the customer to repeat their complaint to a manager.take action only after the customer has requested her system be replaced for thesecond time.O offer a discount or replacement immediately before custoer explains theirsituation.avoid placing any blame on the store or its employees for the customer'sinconvenience.

A sales associate represents the organization on whose behalf he or she is answering the call. The…

Answered: other | bartleby

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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