Questions for Discussion 1. What were the customers actually saying in the four responses given in this case? Translate them into customer requirements using actionable business language. 2. In addition to your responses to question 1, the voice of the customer process identified the follow- ing customer requirements: food and drinks at their roper temperature, fresh food, meeting the unique needs of adult guests as well as families, exceeding service expectations, an easy to read and understand menu, and caring staff. Suggest how these customer requirements can be translated into production and service delivery processes and activities. 3. Conduct a similar mock voice of the customer pro- cess for your school or college. What did you learn
Questions for Discussion 1. What were the customers actually saying in the four responses given in this case? Translate them into customer requirements using actionable business language. 2. In addition to your responses to question 1, the voice of the customer process identified the follow- ing customer requirements: food and drinks at their roper temperature, fresh food, meeting the unique needs of adult guests as well as families, exceeding service expectations, an easy to read and understand menu, and caring staff. Suggest how these customer requirements can be translated into production and service delivery processes and activities. 3. Conduct a similar mock voice of the customer pro- cess for your school or college. What did you learn
Questions for Discussion 1. What were the customers actually saying in the four responses given in this case? Translate them into customer requirements using actionable business language. 2. In addition to your responses to question 1, the voice of the customer process identified the follow- ing customer requirements: food and drinks at their roper temperature, fresh food, meeting the unique needs of adult guests as well as families, exceeding service expectations, an easy to read and understand menu, and caring staff. Suggest how these customer requirements can be translated into production and service delivery processes and activities. 3. Conduct a similar mock voice of the customer pro- cess for your school or college. What did you learn
Questions for Discussion 1. What were the customers actually saying in the four responses given in this case? Translate them into customer requirements using actionable business language. 2. In addition to your responses to question 1, the voice of the customer process identified the follow- ing customer requirements: food and drinks at their roper temperature, fresh food, meeting the unique needs of adult guests as well as families, exceeding service expectations, an easy to read and understand menu, and caring staff. Suggest how these customer requirements can be translated into production and service delivery processes and activities. 3. Conduct a similar mock voice of the customer pro- cess for your school or college. What did you learn?
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