what are the factors to consider When selecting a facility location? customer proximity business ecosystems and climates competitive advantage all of the above signaling device plays an essential role in the Kanban control system. which of the following can be used as a signaling device? cards containers colored golf balls all of the above

what are the factors to consider When selecting a facility location? customer proximity business ecosystems and climates competitive advantage all of the above signaling device plays an essential role in the Kanban control system. which of the following can be used as a signaling device? cards containers colored golf balls all of the above

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section13.2: Fedex Courts Customers With Convenience, Not Just Speed

Problem 1C: During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for...

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During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?
Make a system outputs of Car sharing System. For the reservations use case, create a list and descriptions of outputs of a car sharing system using the information in the image.
no handwritten solution Question The management of a busy petrol station is concerned that customers are being lost because of long waiting times sometimes required at their petrol pump. Over a two weeks period a careful study has been taken of the arrival of cars and the length of time taken to serve customers at the petrol station. The tables below show the arrival rates and the service time distribution: Inter arrival time (minutes) Inter arrival time Midpoint Percentage of customers Cumulative frequency Random number 0 - <2 1 60 60 00 - 59 2 - <4 3 25 85 60 - 84 4 - <6 5 10 95 85 - 94 6 - <8 7 5 100 95 - 99 Service time (minutes) Inter arrival time Midpoint Percentage of customers Cumulative frequency Random number 0 - <4 2 20 20 00 – 19 4 - <6 5 30 50 20 – 49 6 - <8 7 20 70 50 - 69 8 - <10 9 15 85 70 – 84…
Suggest 3- 4 ways to reduce queue waiting times in restaurant during covid 19
Demand at the Krispy Kreme drive-through has jumped up with the new restrictions on inside dining. Customers are arriving according to a Poisson process, at an average of 5 minutes between customers. It takes 4 minutes to serve a car. There is only one drive through channel. Answer the following questions. a. What model best matches this situation? Model used: (time units) |(time units) arrival rate: per population: ("infinite" or a number) service rate: per servers: b. What is the average number cars in the drive-through, including the one being served? c. How long does it take, on average, for a customer to get the product? (time units) d. What is the probability that a customer will show up and not find anyone in the drive-through? e. What is the probability that there will be 3 or more cars in the drive through when a customer arrives? (don't count the customer who is arriving)
13. Which of the following is one of the three contrasting approaches to delivering on-site service? Multiple Choice Retail approach Professional approach Quality approach Production-line approach Stock market approach
Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 11 calls per hour. The arrival rate is 22 calls per hour. How many extension lines should be used if the company wants to handle 90% of the calls immediately?fill in the blank 1 lines should be used What is the average number of extension lines that will be busy if your recommendation in part (a) is used? Round your answer to four decimal places.L = fill in the blank 2 What percentage of calls receive a busy signal for the current telephone system with two extension lines? Round your answer to two decimal…
Station 1,2,3,4,5,6,7,or 8
Problem 15-31 (Algorithmic) Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 10 calls per hour. The arrival rate is 16 calls per hour.
Why must the utilization factor in a single-server model beless than one?
System service When locating a retail outlet such as a supermarket, the objective is to ______________. Select one: a. Maximize profit b. Minimize cost c. Maximize revenue d. Maximize customer satisfaction e. Minimize fixed cost Customer expect _________ from any franchise outlet.Select one: a. high quality service b. low prices c. fast service d. identical service e. all Which of the following is not a characteristic of the co-creation of the dimension of the B2B service experience?Select one: a. The customer is a coproducer of the value b. The customer performs the service c. The customer is an input to the service process d. All e. None
Give reason that why do waiting lines form even though a service system is underloaded .