Which items load onto which factors? Can you name them based on the items that load onto them? (150 words) Rotated Factor Matrix Items Factors 1 2 3 4 5 The appearance of the physical facility .695 -.054 .153 .119 .193 Personnel appearance and equipment .823 -.012 .096 .045 -.002 Ability to perform the promised services .052 .193 .718 .210 -.023 Willingness to help customers .270 -.013 .052 .232 .586 Knowledge and courtesy of employees .018 .769 -.046 .187 .005 Ability to convey trust and confidence -.028 .678 .035 .024 .090 Caring .172 .160 .215 .604 .155 Ability to accurately accomplish .174 .009 .640 .107 .127 Provide prompt services .170 -.210 .188 -.044 .720 Individual attention to customer .249 .093 .200 .638 .298
Which items load onto which factors? Can you name them based on the items that load onto them? (150 words) Rotated Factor Matrix Items Factors 1 2 3 4 5 The appearance of the physical facility .695 -.054 .153 .119 .193 Personnel appearance and equipment .823 -.012 .096 .045 -.002 Ability to perform the promised services .052 .193 .718 .210 -.023 Willingness to help customers .270 -.013 .052 .232 .586 Knowledge and courtesy of employees .018 .769 -.046 .187 .005 Ability to convey trust and confidence -.028 .678 .035 .024 .090 Caring .172 .160 .215 .604 .155 Ability to accurately accomplish .174 .009 .640 .107 .127 Provide prompt services .170 -.210 .188 -.044 .720 Individual attention to customer .249 .093 .200 .638 .298
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Subject: Quantitative research method
Which items load onto which factors? Can you name them based on the items that load onto them? (150 words)
Rotated Factor Matrix
| Items | Factors | ||||
| 1 | 2 | 3 | 4 | 5 | |
| The appearance of the physical facility |
.695 |
-.054 |
.153 |
.119 |
.193 |
| Personnel appearance and equipment |
.823 |
-.012 |
.096 |
.045 |
-.002 |
| Ability to perform the promised services |
.052 |
.193 |
.718 |
.210 |
-.023 |
| Willingness to help customers |
.270 |
-.013 |
.052 |
.232 |
.586 |
| Knowledge and courtesy of employees |
.018 |
.769 |
-.046 |
.187 |
.005 |
| Ability to convey trust and confidence |
-.028 |
.678 |
.035 |
.024 |
.090 |
| Caring |
.172 |
.160 |
.215 |
.604 |
.155 |
| Ability to accurately accomplish |
.174 |
.009 |
.640 |
.107 |
.127 |
| Provide prompt services |
.170 |
-.210 |
.188 |
-.044 |
.720 |
| Individual attention to customer |
.249 |
.093 |
.200 |
.638 |
.298 |
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