71) What are individuals called who are designated by employers so that all workers may seek informal, confidential assistance to work through problems without losing control over how their concerns will be addressed? A) mediator B) human resource manager C) ombudsperson D) arbitrator
71) What are individuals called who are designated by employers so that all workers may seek informal, confidential assistance to work through problems without losing control over how their concerns will be addressed?
A) mediator
B) human resource manager
C) ombudsperson
D) arbitrator
72) A procedure whereby the employee and the company agree that any problems will be addressed by an agreed upon means ahead of time is referred to as
A) mediation resolution.
B) dispute resolution.
C) alternative dispute resolution.
D) negotiation resolution.
73) Which of the following is a method to use with alternative dispute resolution?
A) arbitration
B) mediation
C) mini-trials
D) all of the above
74) The idea behind this approach is to resolve conflicts between employer and employee through means less costly and contentious than litigation?
A) mediation
B) arbitration
C) alternative dispute resolution
D) trial
75) Which of the following would be a case where alternative dispute resolution would be used?
A) racial discrimination
B) age discrimination
C) unfair firings
D) all of the above
76) Which form of alternative dispute resolution is the preferred method for most people?
A) arbitration
B) mediation
C) mini-trial
D) negotiations
77) Mediation in alternative dispute resolution cases have been credited to reducing the EEOC backlog of cases by what percent?
A) thirty
B) forty
C) fifty
D) sixty
78) In which Supreme Court decision was it made clear that ADR applied to the vast majority of employees and was available to employers seeking to enforce compulsory arbitration agreements?
A) Weingarten v IBM
B) Circuit City v Adams
C) General Electric v Noe
D) Daily News L.P. v Newspaper & Mail Deliverers' of New York and Vicinity
79) What is the most severe penalty an organization can give a member?
A) suspension
B) layoff
C) termination
D) demotion
80) According to your text, what is the best day to terminate someone?
A) Friday
B) Tuesday
C) Wednesday
D) Monday
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